Important Notice
Return Shipping Instructions for All Repair Items
For in warranty and out of warranty products, please follow the shipping instructions
noted below.
- All products shipped back to the factory for repair must have prior factory notification
and approval. Please request a RMA (return material authorization) by calling the factory
at 626-574-1175 (ask for customer service or the repair department) or by e-mail at info@kgselectronics.com.
- Return Address: KGS Electronics 418 E. Live Oak
Avenue Arcadia, CA 91006-5619 (USA)
- All items must be returned to the factory freight prepaid. No freight collect
charges will be accepted by KGS Electronics. Any package returned the factory with
associated freight collect charges will be refused and returned to the customer at the
customer's expense.
- For all International shipments, products must be returned via prepaid freight
delivered complete to our door. Shipments shipped via airlines and held in customs for
notification and clearance will not be processed by KGS Electronics. Such shipments
will risk being lost, forfeited or returned to the customer at customer's expense.
- Please use adequate packaging and shipping methods for all returns. Any consequential
damage resulting from handling and shipping will be the customer's responsibility.